Agència per a la Qualitat del Sistema Universitari de Catalunya

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5.4.2004

General Framework for the Handling of Students’ Suggestions, Complaints and Claims

Suggestions, complaints and claims from students are dealt with by a general framework that seeks to provide a positive overview aimed at improving university quality and institutional progress through the important process of dealing with these matters, which is both highly useful and desirable.

PDF document (PDF) General Framework for the Handling of Students' Suggestions, Complaints and Claims

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Generalitat de Catalunya

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